Monday, August 16, 2010

Rewarding Excellent Customer Service

Too often, we are quick to write a letter of complaint or speak to a manager when we receive terrible customer service instead of rewarding those who show excellent customer service. If only everybody praised as often as they complained, I think we'd all be much happier.

Did you know that when you fill out a comment card at Loblaws' that the staff member is then recognized and rewarded by management?

Did you know that at IKEA when a coworker is praised for excellent service that they are rewarded with a free meal?

A personal word of kindness right on the spot can do wonders. The person on the receiving end usually breaks into an ear to ear smile and they stand a little taller. They will probably pay it forward by consciously providing excellent service.

I like to carry earrings and rings that I've made in my purse for instant rewards.

The best reaction I ever had to this was at the Hyatt Recency Starbucks in Milwaukee. Every day I grabbed a coffee and was served by Debra. She is a wonderful woman full of style and enthusiasm. I gave her a ring that was chock full of Swarovski crystals in Red Magmasana Fire Opal as a thank you for starting my day off with her kindness and smiling face. She was so absolutely thrilled!!! How thrilled? She went out that night and treated herself to a manicure to match the ring colour. She told me about a special outfit she has that will match the ring and manicure.

Here is a picture of Miss Debra!!

If you are in Milwaukee at the Hyatt Regency Starbucks, pop in and say hello to her. You will see for yourself how warm and welcoming she is to strangers from around the world.

So how do you reward excellent customer service? Please comment and let me know.

Dixon Chick out!

- Posted using BlogPress from my iPhone


  1. What a great idea, you are the coolest to think of something like that!

  2. Excellent Idea! So wonderful of you to praise good customer service. There is too little of both in this world today

  3. What a wonderful thing to do! Having worked in retail for more than 15 years, I can say that I still remember the customers who said or did something nice as a thanks. You'll be one of those people that the recipients of your gifts will remember forever :)

  4. I ALWAYS thank the person for their service, like to joke around with them, make a point to learn their name, when they work so that I can use their service(especially if they work on commission). I have found by doing these small things, you form a rapport with them and you get told when things are going on sale. Sometimes you may eve find that a little "freebie" finds its way home with you. Thank you and kindness go a long way

  5. Excellent idea Stephanie. Years ago when I had just moved to Canada, I knew nothing about softflex etc. and a lovely lady who worked at Lewiscraft told me about Beadfx. I went onto their site and found the TBS and that opened many doors to my personal creative explosion.

    I rewarded her with a spiral rope bracelet( the first technique I was taught at the TBS)when Lewiscraft was going out of business. She was almost in tears, but that service she provided is more than money can buy. I now work at Beadfx and serving customers is the most rewarding part of my time there.

    Thanks Stephanie.

  6. Hi,I'v been knowing Debra all my life and she has all ways been such a sweet person with us (her family)we are so happy that she makes others happy as well.

  7. Hi! My name is Nicole and I am the District Manager for the Gift and Coffee Shop at the Hyatt in Milwaukee! It is so nice to hear that you had such a great experience. It was so funny to hear your great story about Debra, because she had just been awarded my District's Employee of the Month award for July 2010! Guess she's keeping up the good work. Thanks for taking the time to say something nice. I do it all the time, and I appreciate others that do as well. Let us know next time you're stopping in and I would love to buy you a cup of coffee!