Did you know that when you fill out a comment card at Loblaws' that the staff member is then recognized and rewarded by management?
Did you know that at IKEA when a coworker is praised for excellent service that they are rewarded with a free meal?
A personal word of kindness right on the spot can do wonders. The person on the receiving end usually breaks into an ear to ear smile and they stand a little taller. They will probably pay it forward by consciously providing excellent service.
I like to carry earrings and rings that I've made in my purse for instant rewards.
The best reaction I ever had to this was at the Hyatt Recency Starbucks in Milwaukee. Every day I grabbed a coffee and was served by Debra. She is a wonderful woman full of style and enthusiasm. I gave her a ring that was chock full of Swarovski crystals in Red Magmasana Fire Opal as a thank you for starting my day off with her kindness and smiling face. She was so absolutely thrilled!!! How thrilled? She went out that night and treated herself to a manicure to match the ring colour. She told me about a special outfit she has that will match the ring and manicure.
Here is a picture of Miss Debra!!
If you are in Milwaukee at the Hyatt Regency Starbucks, pop in and say hello to her. You will see for yourself how warm and welcoming she is to strangers from around the world.
So how do you reward excellent customer service? Please comment and let me know.
Dixon Chick out!
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